Garda cash logistics smart technology

CashTrak is the first closed-loop trace-and-tracking system of it's kind for deposits and valuable that allows Garda customers to track their shipments in real time from the point of pickup through to delivery.

 

Choose Garda's CashTrak

• Garda provides you with a broad security service aimed at protecting both staff and cash in transit.
• Allows you to track your deposits and change orders from the point of pick-up to destination.
• Garda CashTrak incorporates the latest in highly secure wireless technology to generate electronic manifests based on the scanning of shipments at multiple checkpoints and printing on-site receipts, eliminating handwritten receipts and manual processes.

 

Your Results

• Unbroken audit trail of all shipments
• Increased accuracy
• Reduced cash management
• Centralized reporting
• A partner that support your Go Green initiatives

 

Log into CashTrak

Garda Goes Green and helps the environment while reducing paper use in auditing and managing your invoices for our cash logistics services.

 

Choose a Green Solution
The cost of handling invoices is often overlooked when selecting a cash logistics partner. With Garda you are instantly enrolled to utilize Invoice on Demand at no additional cost.

Your Results

• Garda's Invoice on Demand may allow you to reduce at least one full time data entry clerk.
• Additionally it allows you to easily allocate the costs of services to each individual store when integrating into your payables system.
• Simply download the billing information in XML or Excel format and import into your account payable/GL systems.
• The more locations serviced by Garda, the less data entry costs incurred for invoice processing.
• Online invoices also allow easy analysis of excess charges to seek ways to correct offenders and hold profit and loss accountability at the store level.

 

Log into Invoice on Demand

One central place to handle all inquiries! Regardless of location, a single toll free number is all you need to obtain a prompt and courteous answer to any query concerning any aspect of our company. However, this is a dedicated team, not a Call Center with hundreds of representatives that do not know you. Each team member has completed product training and handles over 500 calls each month for cash vault inquiries or research requests. This group can assist with issues as diverse as billing or tracking a deposit and change order.

Our customer service representatives log each inquiry into our Siebel CRM system and take the appropriate follow-up to resolve the request. All logged inquiries have an auto escalation process based on severity of issue. Additionally, this system generates reports for a variety of categories to allow us to proactively see trends across our operation, customers or issues.

These inquiries are listed by Transaction Center, customer, origin, customer service representative, relationship manager, and sales executive. This system will provide the bank with:

• Enhanced / faster issue resolutions as a result of an automated incident escalation process
• One channel to call for all inquiries and issues
• Availability of service performance reporting
• Root cause analysis capabilities allowing Garda to be more proactive for you

 

Contact our customer support center at 877.287.8889 or online through our form.